Returns and Refunds Policy

Last updated: August 26, 2026

This policy explains how Kepbuy handles cancellation, replacement and refund requests for software licence keys and other digital products.

1. Before Digital Delivery

If your order has not yet been delivered or processed, contact Kepbuy as soon as possible. We will review the order and, where cancellation remains possible, cancel it and arrange a refund.

2. Delivered but Unused Licence Keys

If a licence key has been delivered but has not been activated, redeemed, disclosed to another person or otherwise used, you may submit a cancellation request within 14 days of purchase. Each request is reviewed according to the product status and any mandatory consumer rights that apply.

Do not attempt to activate the key after requesting cancellation.

3. Invalid, Previously Used or Incorrect Keys

If a supplied key is invalid, was already redeemed before delivery, or does not match the product ordered, contact us promptly. After verification, Kepbuy may provide activation assistance, a suitable replacement or a refund, depending on the circumstances.

4. Compatibility and Ordering Errors

Please verify the product edition, operating system, device limits, region and activation method before purchase. If you ordered an incompatible or incorrect product, contact us before activating it. We will review whether an exchange or cancellation is possible.

If the product page contained incorrect compatibility information or the delivered product did not match its description, contact us for an appropriate solution.

5. Information Required

To investigate a request, Kepbuy may ask for:

  • Your order number and the email address used for the order.
  • The product name and a description of the problem.
  • A screenshot of the activation error that does not expose passwords, payment-card information or other sensitive data.
  • Confirmation of the installed software edition and operating system.

6. How to Request Support or a Refund

Send a clear request using one of the following channels:

Please keep a copy of your request and any troubleshooting information exchanged with support.

7. Refund Processing

When a refund is approved, Kepbuy will normally return the applicable amount using the original payment method. If that method cannot receive a refund, support will contact you to arrange an available alternative. Processing time may also depend on the payment provider.

8. Mandatory Consumer Rights

Nothing in this policy removes or limits consumer rights that cannot legally be excluded. Where mandatory law provides a different remedy or timeframe, that requirement takes priority.

9. Related Terms

Please also review our Terms and Conditions and Software Licence Agreement.