Asked Questions

Customer Management

On kepbuy orders are processed and shipped immediately after checkout. This means that there is no additional processing time, and your order will be shipped promptly. on the website itself

Product Type offers discounts and promotions through the use of coupon codes. This means that customers have the opportunity to enjoy additional savings on their purchases by applying the provided coupon codes during the checkout process.

Ordering Products

  • Visit the website.
  • Browse the products and find the item you wish to purchase.
  • Click on the product to view its details and specifications.
  • If you decide to buy the product, click on the “Add to Cart” or similar button.
  • A notification or prompt may appear confirming that the item has been added to your cart.
  • If you want to add more products to your order, continue browsing and repeating steps 2 to 5.
  • Once you have added all the desired items to your cart, locate the “Cart” or “Checkout” button, usually located in the top-right corner of the website.
  • Click on the “Cart” or “Checkout” button to proceed with the checkout process.

The Others

  • Review the Return Policy: Visit the website and locate their return policy. Read it carefully to understand the requirements and conditions for returning an item. Look for information on the timeframe for returns, any applicable fees, and the acceptable condition of the item.

  • Contact Customer Support: If the return policy allows for returns, contact’s customer support. You mentioned the email address, so you can reach out to them via email. Provide them with the necessary details such as your order number, the item you want to return, and the reason for the return.

  • Follow Instructions: Customer support will guide you through the return process. They may provide you with a return authorization number, a return shipping label, or other instructions on how to proceed. Follow their guidance and ensure you understand the steps involved.